Returns & Refund Policy

Last updated: 28 August 2026

We want you to love your honey. Because our honey is a natural, consumable food product, returns are accepted only in specific cases, in line with food-safety norms. Please read this policy carefully before placing your order.

1Order dispatch & shipping

Orders are dispatched within 3 business days (excluding public holidays, bulk orders, or unforeseen circumstances). We ship pan-India through Shiprocket's courier partners. Tracking details are emailed to you as soon as your order is shipped.

2When a return is accepted

We accept a return or replacement only if:

• the product delivered to you is damaged, or
• a wrong product has been shipped to you.

To raise a claim, email support@joherlabs.com or WhatsApp +91 80778 35164 within 24 hours of delivery, with clear photos and/or a short video showing the issue and the outer packaging. Please include your Order ID and registered phone number so we can process it quickly.

3Non-returnable items

For hygiene and food-safety reasons, we cannot accept returns or exchanges of:

• jars that have been opened, used or tampered with;
• products returned because you changed your mind or ordered the wrong variety;
• items reported after the 24-hour window.

Shipping charges are non-refundable.

4Refunds

Once your claim is approved — and, where applicable, the product is received back with us — your refund is processed to the original payment method within 5–7 business days. Any return shipping fees, where applicable, are deducted from the refund amount. For prepaid orders, the refund is credited to your bank/UPI; for eligible Cash-on-Delivery orders, it is processed to a bank account you provide.

5Wrong or incomplete address

Please double-check your name, full address, phone number and PIN code at checkout. Orders with incomplete or incorrect addresses may be cancelled. If a parcel is returned to us because of an incorrect or incomplete address, a re-shipping charge of ₹120 applies to send it out again.

6Cancellations

Orders can be cancelled any time before dispatch — just contact us on WhatsApp or email with your Order ID as soon as possible. Once an order has been dispatched, it can no longer be cancelled, but you are still covered by the damaged/wrong-item terms above.