FAQ - Frequently Asked Questions
Frequently Asked Questions (FAQ)
Is your honey safe during pregnancy?
Yes, pure honey is generally safe during pregnancy. However, always consult your doctor for personalized advice.
Storage & Shelf Life
How long does honey last?
Honey never spoils! It can last indefinitely when stored properly. We recommend consuming within 2 years for best flavor.
How should I store honey?
- Store in a cool, dry place
- Keep away from direct sunlight
- No need to refrigerate
- Keep the lid tightly closed
My honey has crystallized. Is it bad?
No! Crystallization is a NATURAL process and actually indicates purity. Pure, raw honey crystallizes over time. To decrystallize:
1. Place jar in warm (not boiling) water
2. Stir gently
3. It will return to liquid form
Do NOT microwave honey as it destroys beneficial enzymes.
Why does my honey look different from last time?
Natural honey varies by season and flower availability. Color and taste may vary slightly between batches - this is normal and indicates authenticity!
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Orders & Delivery
How do I place an order?
Simply:
1. Browse our honey varieties
2. Click "Add to Cart"
3. Proceed to checkout
4. Enter delivery details
5. Make payment
6. We'll deliver to your doorstep!
Do you deliver all over India?
Yes! We deliver across India.
What is the delivery time?
Typically 3-5 business days depending on your location.
Is Cash on Delivery (COD) available?
[Check your Dukaan settings and update this - usually Dukaan supports COD]
Yes, COD is available for orders across India.
What are the delivery charges?
- Free delivery on orders above ₹500
- ₹50 delivery charge for orders below ₹500
[Update based on your actual policy]
Can I track my order?
Yes! You'll receive a tracking link via SMS/email once your order is shipped.
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Returns & Refunds
What is your return policy?
If you're not satisfied with the product, you can return it within 7 days of delivery for a full refund (product must be unopened and unused).
How do I return a product?
Contact us on WhatsApp at [YOUR NUMBER] or email [YOUR EMAIL] with your order details. We'll arrange a pickup.
How long does a refund take?
Refunds are processed within 5-7 business days after we receive the returned product.
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Payment & Pricing
What payment methods do you accept?
- UPI (Google Pay, PhonePe, Paytm)
- Credit/Debit Cards
- Net Banking
- Cash on Delivery (COD)
Why is the price ₹399 when the MRP is ₹499?
We're running a special Ramzan offer with ₹100 discount! This is a limited-time promotion.
Do you offer bulk discounts?
Yes! Contact us for bulk orders (10+ jars) and we'll offer special pricing.
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Health & Usage
How much honey should I consume daily?
1-2 tablespoons (15-30ml) per day is ideal for most adults.
Can I use honey for weight loss?
Honey with warm water and lemon in the morning may support metabolism, but it should be part of a balanced diet and exercise routine.
Best way to consume honey during Ramzan?
**For Suhoor:**
- 1 spoon honey in warm water for sustained energy
- Honey with oats or dates
**For Iftar:**
- Break fast with dates dipped in honey
- Honey lemon water for instant refreshment
Can I cook with your honey?
Yes, but we recommend using it raw or adding it to warm (not boiling) foods to preserve its natural enzymes and health benefits.
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Contact & Support
How can I contact you?
📱 WhatsApp:+918077835164
📧 Email: joher.labss@gmail.com
🌐 Website: www.joherlabs.com
Do you have a physical store?
We're primarily online, but you can WhatsApp us to arrange local pickup in Aligarh.
I have a question not listed here
No problem! Contact us on WhatsApp and we'll be happy to help.
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Certifications & Quality
Do you have FSSAI license?
Yes, we are FSSAI certified. License number: 12726056000038
Can I see lab test reports?
Yes! Contact us and we'll share the latest lab test report for the batch you receive.
Is your honey organic?
Our honey is natural and sourced from areas with minimal human intervention. While not certified organic, it's free from pesticides and chemicals.
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*Still have questions? WhatsApp us at +918077835164 - we're here to help!*